Send a useful fault description
Include make, model, year, mileage, warning lights, and when the issue occurs. Note whether the vehicle starts and moves, and any recent repairs. That helps frame the diagnostic conversation without guessing which part needs replacement.
Repair scope and approval
Existing RAW services include engine repair, brakes, suspension and control arms, steering, electrical diagnosis, batteries, starters, alternators, and cooling systems. Confirm suitability for your particular commercial vehicle; equipment, weight, and configuration can affect the work a shop can accept.
Keep the business decision clear
Give RAW an approval contact and describe how long the vehicle can be unavailable. Ask for the proposed work and cost before approving repairs. Confirm timing after diagnosis and parts review rather than planning routes around an unconfirmed completion date.